Disputes & Complaints
We do everything we can to keep you happy as a customer.
Unfortunately, it can always happen that a dispute arises somewhere.
We kindly ask you to contact us at firstname.lastname@example.org
So that we can come to a solution together with you for the problem in question.
Even if you see errors on our website, we kindly request you to report them to us.
If you do not agree with us and would you like an independent party to look into your case, that is also possible!
We are affiliated with Webwinkelkeur. They are an independent body that can mediate in a possible dispute.
Via the logo below you can register with a possible dispute and they will mediate in this.
You can also register your dispute with the European Commission's ODR platform since 15 February 2016 as a consumer within the EU.
This ODR platform can be found at http://ec.europa.eu/odr
If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint from the European Union platform.